Please see answers to our most common FAQs here below.
For any additional questions, or for information directly related
to your order, please send us a note at email@example.com.
We work hand in hand with a range of artisan workshops around the world to create our collections. And while the defining components of our lighting collections are made in the workshops of our artisan partners, all of our lighting is assembled and electrified in our workshops in the US.
Due to the handmade nature of our products, slight variations are to be expected and are representative of an inherent and unique characteristic of working with handmade pieces made from natural materials.
Availability varies based on the collection/product. We are continually updating product inventory, and make every effort to display current and accurate availability. Some of our pieces are one-of-a-kind; in these instances, once a piece is sold, that exact piece will not be available again. If you have any questions re: availability of past collections, please email firstname.lastname@example.org.
Yes. We always wire to the voltage of the destination country (and include voltage-compatible bulbs).
Yes. All fixtures are UL-listed (and also carry NOM certification for our Mexican clients).
Payment is required in full prior to shipping. We accept payment via credit card, check, wire transfer or ACH. Orders that total $10,000 or more must be paid for by check, wire transfer, or ACH payment; an order over this amount cannot be split into smaller increments to accommodate multiple payments.
All pricing and quotes are in USD. Pricing of products is subject to change without prior notice. Written quotes and estimates will be honored for sixty (60) days from the date issued.
Sales tax will be charged on all purchases sent within the state of New York. The current rate is 8.875% of the price of merchandise; shipping costs are not taxable. (If you are a member of our Design Trade Program and we have your resale certificate on file, you will be invoiced as tax-exempt unless otherwise requested). Orders shipping outside of NY state do not have sales tax applied.
We are continually updating products online to display accurate lead times. Orders shipping within the US most often ship via UPS. Orders shipping outside of the US most often ship via DHL (with an approximate transit time of 3-5 business days). On the chance that you place an order for something that is not in stock or available within the quoted lead time, we will notify you promptly, and advise as to the revised ship date.
All orders ship from within the US, and we ship both domestically and internationally. For website orders, domestic shipping rates are calculated automatically based upon weight, size, and ship-to location. For shipments outside of the US, please reach out to email@example.com for a shipping quote. Customs and duties on international shipments are the responsibility of the recipient.
Yes. Our Design Trade Program is available to eligible interior designers, architects and specifiers purchasing for professional projects on behalf of their clients. Registration can be done via this link. Upon receipt of your form, we will be in touch should we have any questions about your firm/company or require any additional information. By registering as a member of the design trade, you will have access to trade pricing through our website and will also receive occasional email updates about our latest collections.
We want you to be completely satisfied with your purchase–so if something is not right, please let us know. We accept returns for store credit or exchange only, minus a 15% restocking fee. Any return requests must be made within 10 days of receiving your order. Items must be returned in their original packaging and condition or they will not be accepted. We do not accept returns on any lighting that has been installed.
All of our pieces undergo extensive quality control prior to packaging and shipping. Damage in shipping and transit does though, unfortunately, occur on rare occasions. The customer is responsible for inspecting each product within 10 days of receipt and prior to installation. Any and all defects should be reported immediately, and the claim should be accompanied by photos. Where applicable, please also send images of any damaged packaging. Our liability will not exceed the value of the products in question. In the event of damaged product, we will work with you to repair or have a replacement sent as soon as humanly possible.
All material on this website—including, but not limited to text, design, graphics, photography and code—is the original work of the author and protected by copyright laws. Copyright ©2023 L’Aviva Home, LLC.
We use personal information collected from you only to fill orders you have requested; we do not share or sell your information to third parties. Our website is secure: orders placed on our site are encrypted using SSL technology so that your transactions are fully protected.