Information

Our collections are developed in close collaboration with artisan workshops around the world. The defining components of each piece are made by the workshops and makers we collaborate with. All lighting is assembled and electrified in our US workshops.

Yes—and we consider this one of the most important qualities of the work. Because our pieces are made by hand from natural materials, no two are exactly alike. Subtle variations in finish, form, and texture are inherent to the process and part of what gives each piece its character.

All fixtures are wired to the voltage of the destination country and include compatible bulbs.

Yes. All fixtures are UL-listed. For our Mexican clients, our lighting also carries NOM certification.

Unless otherwise noted, all fixtures are hardwired and intended for professional installation.

Most fixtures are dimmable when used with compatible bulbs and dimmer switches. Please ask us about recommended dimmers for the fixture you have in mind.

Finish samples are available for many collections. Please contact us for current availability and pricing.

Customizations are considered on a case-by-case basis depending on scope and feasibility. Get in touch to discuss your project.

We welcome design professionals to visit our New York and Mexico City spaces by appointment. Many collections and finish samples are available to view in person. Appointments for our Soho studio can be booked directly online. To arrange a visit to our Condesa showroom, please email studio@lavivahome.com.

All pricing is listed in USD. Written quotes are honored for 60 days from the date issued. Prices may change without notice.

Orders within the US may be placed directly through our website or by contacting studio@lavivahome.com. Full payment is required at the time of order placement. We accept credit card, check, wire transfer, and ACH. For orders totaling $10,000 or more, a 3% processing fee applies to credit card payments. Payment by check, wire transfer, or ACH does not incur a fee. We are not able to divide orders above this amount across multiple forms of payment.

Sales tax is charged on all purchases shipping within New York State at the current rate of 8.875% on merchandise. Shipping costs are not taxable. Orders shipping outside of New York State are not subject to sales tax. Trade members with a resale certificate on file are invoiced as tax-exempt unless otherwise requested.

Lead times are displayed on each product page and updated regularly. If an item becomes unavailable within the quoted lead time, we will notify you promptly with a revised ship date.

Yes. Orders for Mexico are handled directly by our team rather than through the website. Please reach out to studio@lavivahome.com. and we’ll guide you through the process.

Email us at studio@lavivahome.com and we’ll take it from there.

We want you to feel confident in your purchase. Returns are accepted for store credit or exchange only and are subject to a 15% restocking fee. Requests must be made within 10 days of receiving your order. Items must be returned in their original condition and in their original packaging. Return shipping is the responsibility of the client.

We do not accept returns on lighting that has been installed or on items that have been modified in any way.

Custom and project-specified items are final sale. Orders of four or more pieces are final sale.

We are not able to accept returns where items have been ordered in the incorrect size or do not fit the intended space. Our team offers site-specific guidance to help ensure the right fit — please get in touch before ordering if you’d like support with dimensions or scale for a specific project.

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