Payment Terms
We’re here, and operating at almost full swing. We are working from both our studio and remotely—and we’re available via email and phone. We’re fulfilling sample and quote requests in real time, and the vast majority of our collections are shipping within our standard lead times. Please reach out with any questions at all. studio@lavivahome.com
Payment is required in full prior to shipping. We accept payment via credit card, check, wire transfer or ACH payment. Orders that total $10,000 or more must be paid for by check, wire transfer, or ACH payment; an order over this amount cannot be split into smaller increments to accommodate multiple payments.
Shipping
We ship both domestically and internationally. For website orders, domestic shipping rates are calculated automatically based upon weight, size, and ship-to location. For international shipments, please contact us at studio@lavivahome.com for a shipping quote. Customs and duties on international shipments are the responsibility of the recipient.
Sales Tax
Sales tax will be charged on all purchases sent within the state of New York. The current rate is 8.875% of the price of merchandise; shipping costs are not taxable.
Pricing
Pricing of products is subject to change without prior notice. Quotes and estimates (including custom projects) will be honored for thirty (30) days from the date issued.
Availability and Leadtimes
Availability and leadtimes vary based on the collection/product. We are continually updating product inventory online, and make every effort to display current and accurate availability and leadtimes. On the chance that you place an order for something that is not in stock or available within the quoted leadtime, we will notify you promptly, and advise as to revised ship date.
Product Variation
Due to the handmade nature of our products, slight variation is to be excepted and is an inherent and unique part of handmade pieces made from natural materials. Our products are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading or tarnishing due to sun exposure or discoloration due to washing.
Sale of Goods
We sell all our products with a commitment to their quality and the belief that they will serve their intended purpose. The customer is responsible for taking into account the particular situation and conditions of the intended install/application. Any and all defects should be reported immediately when discovered, prior to installation, or processing of any manner. Our liability will not exceed the value of the products in question.
Return Policy
We want you to be completely satisfied with your purchase – so if something is not right, please let us know. We accept returns for store credit only, minus a 15% restocking fee. Any return requests must be made within 10 days of receiving your order.
Design Trade
Please click here for additional information for our trade program.
Legal/Copyright
All material on this web site—including, but not limited to text, design, graphics, photography and code—is the original work of the author and protected by copyright laws. Copyright ©2021 l’aviva home, llc.
Privacy
We use personal information collected from you only to fill orders you have requested; we do not share or sell your information to third parties. Our website is secure: orders placed on our site are encrypted using SSL technology so that your transactions are fully protected. If you prefer, you may also call or email us to place an order.
